Information Technology
  • Information Technology

    Require Assistance?

    Check out our Helpful Documents!
    Request Remote Support!

    Require Additional Assistance?

    • See us in Room D100 Monday to Thursday 8:00 AM until 7:00 PM, Friday 8:00 AM until 4:30 PM 
    • Email us at helpdesk@lambtoncollege.ca  
    • Call us at 519-542-7751 ext. 3385
    • Submit a new Work Request
    • To report a problem, please open a Support Ticket using the form on the right 

    Service Maintenance

    Please refer to the following chart for the schedule of when specific services may be unavailable.

    Service/Application Scheduled Downtime Time

    FRX
    Lambton Inn
    TPH Scheduling
    Ceridian Insync
    Outgoing Internet Access
    Remote Access (VPN)
    ShadowPlant/Prodyn
    HRIS (www.mylambton.ca)
    Web Servers
    Chubb Security
    ClockWork
    Raiser’s Edge
    Komutel
    Milestone Systems

    3rd Monday/Month

    3:00AM to 6:00AM

    Email and Blackberry Sync 3rd Tuesday/Month 3:00AM to 6:00AM
    Workstation File and Print Services 3rd Tuesday/Month 3:00AM to 6:00AM
    Angel (LION) Every Thursday 5:00AM to 8:00AM
    WebAdvisor/Datatel Every Friday 4:30PM to 7:00PM
  • Services Status
    Website:Up
    Wireless Access:Up
    LION:Up
    Email Servers:Up
    File Servers:Up
    Print Servers:Up
    Internet Access:Up

    If you are experiencing an issue not listed here, contact support.

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    Hours of Operation
    Monday to Friday:
    8:30AM - 4:00pm
  • Submit A Ticket

    You must be logged in to submit a Helpdesk ticket.

  • Tickets
    Open Incidents
    P0 (Major): 0
    P1: 0
    P2: 24
    P3: 22

    Open Service Requests
    P1: 0
    P2: 99
    P3: 331
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